Privacy policy

Privacy Policy

Decoded Clarity
Last updated: 23 June 2026

Decoded Clarity ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights when you visit our website or buy our digital products.

Information we collect

When you use our site or make a purchase, we may collect:

  • Order and contact details — your name, email address, and billing information you provide at checkout.
  • Payment information — processed securely by our payment providers (such as Shopify Payments, PayPal, or Stripe). We do not store your full card details.
  • Marketing details — your email address if you subscribe to our list.
  • Automatic data — your IP address, browser type, device information, and how you use our site, collected through cookies and similar technologies.

How we use your information

We use your information to:

  • Process and deliver your orders, including sending your digital product and download links.
  • Provide customer support and respond to your enquiries.
  • Send you marketing emails or updates if you have opted in (you can unsubscribe at any time).
  • Improve our website, products, and customer experience.
  • Detect and prevent fraud, and meet our legal obligations.

Sharing your information

We do not sell your personal information. We only share it with trusted third parties who help us run our business, including:

  • Shopify, which hosts our online store.
  • Payment processors, to handle transactions.
  • Email and marketing platforms, to send communications you've subscribed to.
  • Analytics providers, to understand site usage.

These providers only access the information needed to perform their services and are required to keep it secure.

Cookies

Our site uses cookies to keep your cart working, remember preferences, and measure performance. You can disable cookies in your browser settings, though some features may not work properly without them.

Data security and retention

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. We keep your data only as long as needed to fulfil orders, comply with legal and tax obligations, and run our business.

Your rights

You may request to:

  • Access the personal information we hold about you,
  • Correct or update it,
  • Have it deleted (where we're not legally required to keep it), or
  • Unsubscribe from marketing at any time using the link in our emails.

To make a request, contact us using the details below.

Children's privacy

Our products and website are not intended for anyone under 16, and we do not knowingly collect their information.

International customers

If you access our site from outside Australia, your information may be processed in Australia or in other countries where our service providers operate.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with the "last updated" date.

Contact us

If you have any questions about this policy or your information, contact us at: support@decodedclarity.com